SHIPPING & RETURNS
SHIPPING POLICY
For inquiries regarding shipping and delivery, please contact Support@theearthgrowncompany.com.
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The Earth Grown Company ships all domestic and international packages via Hermes First Class Postage.
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We prefer to ship to addresses verified by our system, and will reach out to confirm any unverified addresses.
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The Earth Grown Company will ship to an unverified address with customer confirmation, but cannot be held responsible for any delivery issue.
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Tracking information will be sent via email once your order has been processed.
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We ship packages Monday-Friday.
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Orders are processed and shipped within 1 business day, excluding weekends and holidays.
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If an order is received on a weekend or holiday, it will ship the following business day.
DELIVERY
Domestic orders: Please allow 1-3 business days for delivery.
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International orders: Please allow 2-5 weeks for delivery, as customs procedures may vary.
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Customs fees may be incurred and are the responsibility of the customer.
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We can offer a coupon for your next order if this occurs. Please reach out to our Customer Service department: support@theearthgrowncompany.com
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If you experience issues with delivery, we request that you reach out to your local post office with the tracking number and see what information can be provided.
RETURN & EXCHANGE POLICY
We accept unopened product for a full refund if returned within 30 days of purchase date. You must initiate your return and refund with our operations department Support@theearthgrowncompany.com.
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Opened packages are not refundable due to regulations that we strictly adhere too.
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We do not accept returns due to taste. Our products are made using a natural plant extract which can vary in flavor.